Contact Us
Contact the UnionXBit support team regarding exchanges, active orders, transaction statuses and AML/KYC checks.
Support Team
For questions regarding orders, exchange directions and partnerships.
Website assistance
Online Chat
Click the chat icon at the bottom of the website. We recommend using the online chat for urgent questions regarding active orders.
Working hours
Daily from 07:00 to 17:00 UTC
10:00–20:00 Moscow time (UTC+3)
Our support team normally responds within a few minutes. During periods of high demand, response time may be up to 10 minutes.
Questions about an active order
To help us locate your order faster, provide the order number and the email address used when creating it. If cryptocurrency has already been sent, inсlude the transaction TXID.
