Contact Us
Contact UnionXBit support regarding exchanges, active orders, transaction status, and AML/KYC checks. Below you can find the official UnionXBit contact methods and services.
Customer Support
For questions regarding orders, exchange directions, and cooperation.
Telegram
Telegram Support
Contact a UnionXBit operator through our official Telegram support account.
Website Support
Online Chat
Click the chat icon at the bottom of the website to contact an operator. For urgent questions regarding active orders, we recommend using the online chat.
Exchange via Telegram
Official Telegram Bot
Check current exchange rates, sеlect exchange directions, create orders, and track their status directly in Telegram.
Access the bot only through this official link. Payment details are provided exclusively within a created exchange order.
Working Hours
Daily from 07:00 to 17:00 UTC
10:00–20:00 Moscow time (UTC+3)
Our support team usually responds within a few minutes. During periods of high demand, response times may be up to 10 minutes.
Social Media
UnionXBit on Social Media
Follow UnionXBit for service news, new exchange directions, updates, and cryptocurrency market information.
Questions About an Active Order
To help us locate your order faster, please provide the order number and the email address used when creating it. If you have already sent the cryptocurrency, please also provide the transaction TXID.
