Question: How does cryptocurrency exchange work?
Answer: To exchange cryptocurrency, you need to sеlect the required exchange direction, transfer the specified amount to the exchanger’s wallet, wait for the operation to be confirmed, and then receive the exchanged currency to your provided details.
Question: What is the processing time for requests?
Answer: Normally, processing a request takes a few minutes, but in case of high network congestion, it may take several hours. The speed may also depend on the conditions under which the exchange is made.
Question: How does the affiliate program (AP) work?
Answer: You register on our service, get a unique referral link in your personal account, and share it with your friends, followers, or audience (?rid=777) and HTML code. When a user referred by you makes a successful exchange, you earn a reward — up to 30% of the service’s income from that transaction.
Question: How much can I earn with the affiliate program?
Answer: The reward amount depends on the volume of exchanges made by your referrals and can reach up to 30% of our profit from each transaction. The more active your referrals are, the higher your passive income. There is no upper limit to earnings.
Question: Do I need to register to participate in the affiliate program?
Answer: Yes, participation is only available to registered users. After registration, you immediately receive your referral link and access to statistics.
Question: How often can I withdraw funds from the affiliate program?
Answer: Withdrawals are available at any time once the minimum amount (10 USD) is reached. Requests are processed manually during working hours (usually within 24 hours).
Question: I cannot log in to my partner account. It says “Incorrect login and password combination.” However, I am sure I am entering the correct password.
Answer: Make sure that your keyboard layout is not set to Russian or that Caps Lock is not enabled while entering your password. If you only remember your login, use the “Password Reminder” feature. The password will be sent to your email address provided during registration.
Question: Do I need to go through verification (KYC)?
Answer: For most exchanges, no, you can exchange without verification. Verification is required only for certain exchange directions or due to AML requirements.
Question: What should I do if I entered the wrong recipient address?
Answer: Unfortunately, blockchain transactions are irreversible. If the address is incorrect, the funds are lost permanently.
Question: Are there any hidden fees?
Answer: No. You will see the final amount to be received, including all fees, upfront.
